Questions people ask
If something here is unclear, that is our fault rather than yours. Ask us and we will fix the wording.
Joining
Who is Second Act for?
Two groups. Parents whose time runs to a custody or parenting schedule, and people starting over later in life after a long relationship ended. Each group has its own introductions and they never see each other.
Is this an app or a website?
A website, and it works on a phone. There is nothing to install. Apps for iPhone and Android come later, from the same product.
What do I have to fill in?
Four taps: which group you are in, where you live, your age range and what you are hoping for. Then a first name, a part of London, and a photo if you want one. No questionnaires, no personality tests.
Where is it available?
London only, for now. A product like this works when there are enough real people in one city, so we would rather be honest about one place than thin across many.
Introductions
How many people will I see?
Up to five each Monday. That is the whole list for the week. There is no feed to scroll and no way to ask for more.
How are they chosen?
By plain rules, not by a machine learning you. Same group as you, same city, verified, not blocked either way, and sorted so that people hoping for the same kind of thing and closest in age come first.
What happens when I say hello?
Nothing visible to them, unless they say hello too. Then a conversation opens for both of you. If they pass, you are not told, and if you pass, they are not told.
What if there is nobody to introduce me to?
We will say so plainly and show you nobody. We would rather have an empty week than pad it with people who have not been checked or who are not really here.
ID and photos
Why do I need to show ID?
So that everyone you talk to is who they say they are. Romance scams are the main reason people leave dating apps in this age group, and a real document check is the one thing that makes them hard.
What happens to my document?
Stripe Identity runs the check and holds the images. We are told whether it passed, and nothing else. We never receive or store a copy of your passport or licence.
When do people see my face?
Your photo is blurred everywhere until you and one other person have both said hello. Then, and only then, you can both see each other properly.
Can someone find me by searching?
No. Profiles are not public and are not visible to search engines. Only verified members in your own group and city can be introduced to you.
Money
What does it cost?
£29 a month, or £69 for three months. Joining, verifying and receiving introductions are free. See pricing for what the money pays for.
Can I read messages without paying?
Yes. Reading is free. Writing is what membership is for.
Do you sell anything else?
No. No boosts, no promoted profiles, no paying to see who liked you. Attention is not for sale here.
Leaving
How do I delete my account?
From your profile, in two taps, with one confirmation. It removes your profile, your photos and everything else we hold about you. It cannot be undone, and we do not email you to win you back.
Can I hide for a while instead?
Yes. Turn off "show my profile" in your profile and you stop appearing in anyone's introductions. Your conversations stay where they are.